Consultant Examinations-kvp Business Solutions
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- 1.Custom formula fields are smart custom fields that can be used to build business specific calculations using simple wizards and Excel like formulas"
- A.
True
- B.
False
- 2.Which are the statements that true for Roll Up Summary Fields? Select all that apply:
- A.
They calculate values from a set of related records
- B.
They are Read-Write formula fields
- C.
They can be added to all lookup relationships
- D.
They can be created to display a value on a master record based on the values of records in a detail record
- 3.Which of the statements are true for Validation Rules? Select all that apply:
- A.
Cannot contain formulas or expressions that evaluate the data in one of more fields
- B.
Can contain formulas or expressions that evaluate the data in one of more fields
- C.
Are used to verify that the data entered meets the standard before the user saves the record
- D.
Return a value of True or False
- E.
None of the above
- 4.Validation rules check data that is entered only after the rule is created and not the data that is already stored in Salesforce.com:
- A.
True
- B.
False
- 5.If all error conditions are False, the corresponding error message is displayed and the Save is aborted.
- A.
True
- B.
False
- 6.The following statements are true about Collaborative Chatter Feature: Choose all that apply
- A.
View recent files added by a user or a group
- B.
View all files added by a user or a group
- C.
Allows users to delete files owned by other users or groups
- D.
Share files between profiles and within a group
- E.
Allows to Edit / Modify Content files
- 7.File Collaboration through Chatter includes the following: Choose all that apply:
- A.
Find all posted files
- B.
View a list of recent files
- C.
Share files between profiles
- D.
None of the above
- 8.Which one of the following are the three layers of the application Select all that apply.
- A.
Objects
- B.
Data Model
- C.
Business Logic
- D.
User Interface
- E.
Business Data
- 9.Portal Users can perform the following on the Assets: Choose 2 answers
- A.
Portal users cannot edit assets
- B.
Portal users can view assets associated with all accounts
- C.
Portal users can only view assets associated with their accounts
- D.
None of the above
- 10.The View Case Page in Self Service Portal lets you view the following: Choose (3) answers
- A.
Open and Closed Cases
- B.
Apex Code / Triggers
- C.
Workflow Rules
- D.
Related Solutions
- E.
Completed Activities
- 11.When a Self Service Portal User adds a Case Comment the following actions take place:
- A.
An email is automatically sent to the case owner
- B.
A Workflow rules is activated
- C.
An Assignment Rule is Activated
- D.
None of the above
- 12.You may Select Show Case Email Notification and Show Case Email Notification Check Boxes on Case Page Layout for Customer Portal
- A.
True
- B.
False
- 13.You have completed the configuration of Salesforce CRM for your client. You have a data set that is clean and ready to be migrated into Salesforce CRM. What should you do prior to loading this data set?
- A.
Deactivate users
- B.
Install a connector for Microsoft Office
- C.
Suspend workflow rules
- D.
Set up delegated administrators
- 14.A prospective customer completed a Web-to-lead form on your corporate Web site. Upon follow up with a sales representative, the customer indicated he intends to buy your product. In the Salesforce CRM application, what is the process for moving a prospect to a customer?
- A.
Lead conversion
- B.
Account setup
- C.
Prospect validation
- D.
Contact management
- 15.A customer has a requirement to keep the customer id synchronized real time in the existing back-office (SAP R/3) system updated in Salesforce CRM. Which options are viable considerations? (Choose three answers.)
- A.
Native connector to SAP R/3
- B.
Desktop connectors
- C.
Middleware connectors
- D.
Developer toolkits
- E.
Import wizard
- 16.Who would most likely be involved in deciding Customer Service & Support organization key performance indicator (KPI) reporting requirements?
- A.
Salesforce CRM administrator
- B.
Customer service manager
- C.
Customer service agent
- D.
Knowledge manager
- 17.Universal Containers needs the ability to associate installed products at an account to specific cases. Those installed products contain information on the account’s contracted Service Level Agreement (SLA) as well as the installed product serial number. Which approach should Universal Containers consider implementing to best satisfy these requirements?
- A.
Create a look up to a custom object for the installed product
- B.
Create a look up object to the contract record
- C.
Use the standard Opportunity relationship
- D.
Use the standard Asset relationship
- 18.If your organization has enabled products, assets are automatically enabled for your org
- A.
True
- B.
False
- 19.If you delete an email from a case, then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin
- A.
True
- B.
False
- 20.When creating a case, a portal user bypasses the Suggested Solutions page and is directed to the case if:
- A.
He or she creates the case by clicking Submit & Add Attachment
- B.
No relevant suggested solutions match the case
- C.
None of the above
- 21.The Status picklist field on solutions is not available to portal users.
- A.
True
- B.
False
- 22.Portal Users can Customize Report Results
- A.
True
- B.
False
- 23.Portal Users can View, Create and Search Notes and Attachements on Custom Objects
- A.
True
- B.
False
- 24.Portal Users can perform the following on the Asset Object:
- A.
Cannot Edit Assets
- B.
Can View and Search attachments on Assets
- C.
Can only view Assets to their Associated Accounts
- D.
Can Delete Assets
- E.
All of the above
- 25.Using Import Wizard you can import the following Business Accounts that are owned by different users
- A.
1000 Records
- B.
10,000 Records
- C.
50,000 Records
- D.
100,000 Records
- E.
Unlimited Records
- 26.Which is the statements are true for cross object formula fields? Select all that apply:
- A.
You cannot reference merge fields for objects related to activities
- B.
You can reference cross object formulas in Roll-up Summary fields
- C.
The limit for cross object formulas is five unique relationships per object across all formulas and rules
- D.
You can use cross object formula fields to reference record owner merge fields for any object
- 27.Using Import Wizard you can import Asset records at a time:
- A.
1000
- B.
5000
- C.
50,000
- D.
100,000
- E.
You cannot import Assets via Import Wizard
- 28.Using Import Wizard you can import Cases records at a time:
- A.
1000
- B.
5000
- C.
10,000
- D.
100,000
- E.
You cannot import Cases via Import Wizard
- 29.In a Custom Application you can only include a Landing Page:
- A.
True
- B.
False
- 30.Which of the following statements is True about Custom Tabs:
- A.
Custom Object Tabs display any external web based application or web page in a user interface tab
- B.
There are three types of custom tabs
- C.
Web Tabs display the data of your custom object in a user interface tab
- D.
Custom Tab is a User Interface you create to display custom object data or other Web content embedded in the application
- E.
None of the above
- 31.Page Layout defines the organization of : Choose 3 answers
- A.
Custom Objects
- B.
Custom Links
- C.
Workflow Rules
- D.
Related Lists
- E.
Fields
- 32.The following are the key features of Chatter in Summer 10 Release: Choose all that apply:
- A.
Stay connected with co-workers in real-time
- B.
Allow users to update profiles
- C.
Collaborate across your organization
- D.
Allow users to edit/delete content and feed
- E.
Keep upto date with activities and records
- 33.A customer has a requirement to keep the customer id synchronized real time in the existing back-office (SAP R/3) system updated in Salesforce CRM.Which options are viable considerations? (Choose three answers.)
- A.
Import wizard
- B.
Native connector to SAP R/3
- C.
Desktop connectors
- D.
Middleware connectors
- E.
Developer toolkits
- 34.Universal Containers needs the ability to associate installed products at an account to specific cases. Those installed products contain information on the account’s contracted Service Level Agreement (SLA) as well as the installed product serial number. Which approach should Universal Containers consider implementing to best satisfy these requirements?
- A.
Create a look up object to the contract record
- B.
Create a look up to a custom object for the installed product
- C.
Use the standard Asset relationship
- D.
Use the standard Opportunity relationship
- 35.You may Use assets to store specific information about the products your customers have. (True / False)
- A.
True
- B.
False
- 36.In SFDC the size limit for attachments is:
- A.
5MB
- B.
10MB
- C.
25MB
- D.
Unlimited
- 37.Only the following objects can display as tabs in your Customer Portal: Choose four answers
- A.
Ideas
- B.
Home
- C.
Cases
- D.
Reports
- E.
Solutions
- 38.The Delete and Sharing buttons on case detail pages are not available to portal users.
- A.
True
- B.
False
- 39.Portal users cannot edit the value of the Status picklist field on cases.
- A.
True
- B.
False
- 40.Portal users can edit and delete attachments they have added to their cases, but they cannot edit and delete attachments added to cases by Salesforce CRM users.
- A.
True
- B.
False
- 41.Portal users cannot be assigned to activities.
- A.
True
- B.
False
- 42.Portal users can view, search, and create notes and attachments on custom objects.
- A.
True
- B.
False
- 43.Portal Users can perform the following on the Assets: Choose 2 answers
- A.
Portal users cannot edit assets.
- B.
Portal users can only view assets associated with their accounts.
- C.
Portal users can view assets associated with all accounts.
- D.
None of the above
- 44.The following object records cannot be imported via the import wizards (Choose 3 answers):
- A.
Custom Objects
- B.
Solutions
- C.
Assets
- D.
Cases
- E.
Campaigns
- 45.The View Case Page in Self Service Portal lets you view the following: Choose (3) answers
- A.
Open and Closed Cases
- B.
Related Solutions
- C.
Completed Activities
- D.
Apex Code / Triggers
- E.
Workflow Rules
- 46.You may Select Show Case Email Notification and Show Case Email Notification Check Boxes on Case Page Layout for Customer Portal ( True / False)
- A.
True
- B.
False
- 47.Customer Portal Users can Run Reports if: Choose one answer:
- A.
They have the Admin Privileges
- B.
Their Profile includes the Run Reports Permission
- C.
Have access to the Public Report Folder
- D.
All of the above
- 48.Using Import Wizard you can import the following Business Accounts that are owned by you:
- A.
100 records
- B.
500 Records
- C.
1000 Records
- D.
Unlimited Records
- E.
None of the above
- 49.Using Import Wizard you can import a maximum Leads at a time:
- A.
1000
- B.
10,000
- C.
50,000
- D.
100,000
- E.
Unlimited
- 50.From any Case List Page the Administrator can Mass Update “Multiple Cases” at once: True/False
- A.
True
- B.
False
- 51.From any queue list view,users can take ownership of one or more cases if: Choose 3 answers:
- A.
They are members of that Queue
- B.
They have a Contract Manager Profile
- C.
If the OWD for sharing cases is Public Read/Write/Transfer
- D.
They are higher in the Role Hierarchy than a Queue Member
- E.
All of the above
- 52.In a Custom Application you can only include a Landing Page:
- A.
True
- B.
False
- 53.Page Layout Customizations include: Choose 3 answers
- A.
Field Locations
- B.
Page Section Customizations
- C.
Field Properties
- D.
Custom Objects
- E.
Custom Fields
- 54.Which is the statements are true for Roll Up Summary Fields? Select all that apply: (2 Answers)
- A.
They calculate values from a set of related records
- B.
They are Read-Write folmula fields They are Read-Write folmula fields
- C.
They can be created to display a value on a master record based on the values of records in a detail record
- D.
They can be added to all lookup relationships
- 55.Which is the statements are true for Validation Rules? Select all that apply: (Choose 3 answers)
- A.
Are used to verify that the data entered meets the standard before the user saves the record
- B.
Can contain formulas or expressions that evaluate the data in one of more fields
- C.
Return a value of True or False
- D.
Canot contain formulas or expressions that evaluate the data in one of more fields.
- E.
None of the above
- 56.Validation rules check data that is entered only after the rule is created and not the data that is already stored in Salesforce.com ( True / False):
- A.
True
- B.
False
- 57.If all error conditions are False, the corresponding error message is displayed and the Save is aborted.
- A.
True
- B.
False
- 58.The following statements are true about Collaborative Chatter Feature: Choose all that apply: (Choose 3 answers)
- A.
View recent files added by a user or a group
- B.
View all files added by a user or a group
- C.
Share files between profiles and within a group
- D.
Allows users to delete files owned by other users or groups
- E.
Allows to Edit / Modify Content files
- 59.The following statements are correct about the integration of Salesforce CRM Content: Choose all that apply: (Choose 3 answers)
- A.
Share files from a workspace to a feed
- B.
Search for Chatter files in content
- C.
View the detail page of a chatter file
- D.
Allows users to delete Chatter content files
- E.
None of the above
- 60.File Collaboration through Chatter includes the following: Choose all that apply:
- A.
View a list of recent files
- B.
Find all posted files
- C.
Share files between profiles
- D.
None of the above
- 61.Which one of the following are the three layers of the application Select all that apply.
- A.
User Interface
- B.
Business Logic
- C.
Business Data
- D.
Data Model
- E.
Objects
- 62.Data and process centric applications are best suited for Force.com
- A.
True
- B.
False
- 63.All users who access the same report at the same time will see the same data True / False
- A.
True
- B.
False
- 64.Access to a Report is determined by a Folder in which a report is stored True / False
- A.
True
- B.
False
- 65.Which of the following taks can an Admin User Perform? (Select all that apply)
- A.
Run a report on Monday and then schedule the same report to run every Monday for the next four weeks
- B.
Schedule reports to run in the time zone of the report recepient
- C.
Email a report on a Public Folder to Salesforce users in different time zones
- D.
Schedule a report to run only once, a week from today
- 66.Saving a report will save a snapshot of that data at that moment in time: True / Flase
- A.
True
- B.
False
- 67.You can use filter options with "AND" or "OR" relationsips True / False
- A.
True
- B.
False
- 68.Which of the following statements about reports is accurate? (Select all that apply)
- A.
Reports show only the data and fields that are visible to the user running the report
- B.
New Objects and Fields are immediately available for reporting
- C.
Running a saved report shows the data in real-time based on the saved parameter
- D.
Reports can include standard objects / custom objects
- 69.To email reports to other users, the report must be in a Public Folder
- A.
True
- B.
False
- 70.To export the data in Excel but still keep the report formatting , click Export Details
- A.
True
- B.
False
- 71.To list your data including sorting and subtotaling of the data , select a Tabular Report
- A.
True
- B.
False
- 72.What is the first step when creating a Custom Report?
- A.
Choose the fields by which to group and subtotal the report
- B.
Select the objects to include in the report
- C.
Select the columns to include and order them
- D.
Select the type of report
- 73.Force.com Sites: Select all that apply
- A.
Is a new capability of the Force.com platform
- B.
Is a Custom Developed Web Application
- C.
Enables developers to build public Unauthenticated Web Sites
- D.
Are built with Visualforce Pages
- E.
Leverage Data and Content in a Salesforce.com Org
- 74.Which of the following are good use cases for Force.com Sites? Select all that apply
- A.
Public Recruiting Portal
- B.
Event Registration
- C.
Corporate Intranet
- D.
Interactive Web-To-Lead
- E.
None of the above
- 75.How do you get Force.com Sites enabled in your DE. Org? Choose one answer
- A.
Call Salesforce.com support
- B.
Log a case on Developer Force
- C.
Sign up for Sites Developer Preview at developer.force.com/wantsites
- D.
Sites is automatically enabled in all DE orgs
- 76.Which of the following are elements of the security model for Force.com Sites? (Select all that apply)
- A.
Full CRUD permissions on all custom objects
- B.
Read/Write permissions on all standard objects
- C.
Named Visual Force Pages
- D.
Restricted IP ranges
- E.
None of the above
- 77.Which of the following mechanisms allow for authenticated access to Force.com Site? (Select all that apply)
- A.
It is not possible to provide authentication for a Force.com Site
- B.
An Active Customer Portal
- C.
An Active Partner Portal
- D.
Setting restricted IP ranges for your site
- 78.What are some of the useful technologies to know about to get the full benefit of Force.com Site? (Select all that apply)
- A.
Visualforce
- B.
APEX
- C.
Force.com Platform
- D.
Apache Tomcat
- 79.Force.com Sites does not support RSS feeds(True/False)
- A.
True
- B.
False
- 80.Salesforce.com recommends implementing a private sharing model for the objects you expose as "Read" on your Sites:
- A.
True
- B.
False
- 81.Maximum entries allowed per Case Escalation Rule:
- A.
500
- B.
1000
- C.
5000
- D.
5000
- E.
10,000
- 82.A Force.com domain name: (Select all that apply)
- A.
Must be unique
- B.
Is usually the name of your company
- C.
Can be changed once it is assigned to your Org
- D.
Cannot be mapped to your company's domain
- 83.How many actions are allowed per Escalation Rule Entry
- A.
5
- B.
10
- C.
25
- D.
50
- E.
100
- 84.With the Entitlements 2.0 package you can create the following Support Programs: Choose one best answer:
- A.
You can create Support Programs and Entitlements for each individual account
- B.
You can create Support Programs and Entitlements for each individual Contact
- C.
You can create Support Programs and Entitlements for each individual Opportunity
- D.
None of the above
- 85.Once an entitlement is applied to a case, Entitlements 2.0 lets you track three different SLAs: (Choose 3 answers)
- A.
Entitled First Response
- B.
Entitled First Workaround (which some companies use to track when they sent the customer the resolution to the problem)
- C.
Entitled Resolve Time (which is fulfilled when the case is closed)
- D.
Entitled Age over Time (which is fulfilled when the case is closed)
- E.
None of the above
- 86.With Web-to-Lead, you can gather information from your company’s Web site and automatically generate up to ____ new leads a day.
- A.
100
- B.
250
- C.
500
- D.
1000
- E.
10,000
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