Playful!
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Is it possible to be playful and serious at the same time?
- 1.Really? Play with our customers?
- 2.Being playful with customers can be difficult because...
- A.
The customer may not be "in fun."
- B.
It may interfere with your regular work.
- C.
Other customers may not appreciate someone getting more attention.
- D.
The weather may put customers in a bad mood.
- 3."In fun" means...
- A.
Someone has already started being playful with this customer.
- B.
The customer is ready to play.
- C.
Normal customer service is suspended due to a holiday.
- D.
The customer is not in the mood for anything other than serious service.
- 4.Someone who has had a rough day...
- A.
Definitely needs a playful approach.
- B.
May not respond well to attempts to be playful.
- C.
Needs you to keep trying until they get a good laugh.
- 5.If you aren't certain whether or not the customer might appreciate a little playfulness you should wait for the customer to make the first move.
- A.
True
- B.
False
- 6.Yep! Play with your customers!
- 7.Good customer service requires that we know a variety of standard phrases designed to charm the customer.
- A.
True... this takes some of the risk out of playing with customer.
- B.
False... canned phrases don't work because every customer is unique.
- 8.People who are really good at playing with customers...
- A.
Are naturals because being playful cannot be taught.
- B.
Burn out quickly because being playful requires lots of energy.
- C.
Should not work in high stress environments.
- D.
Notice little things about the customer.
- 9.
- A.
True
- B.
False
- 10.Playing with customers requires good judgement... not every customer wants to play.
- A.
True
- B.
False
- 11.If you can't think of a reason to play with a customer it's okay to make up a holiday.
- A.
True
- B.
False
- 12.Make up a holiday that sounds like it may be a real holiday.
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