CSR Quiz #1

6 Questions | By Sierratp | Last updated: Jan 15, 2013

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Customer Service Backpack Quiz 1

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Questions and Answers

1.
1. What type of backpack do we sell the most of?
- A.
  
  Internal Frame
- B.
  
  External Frame
- C.
  
  Air Ride Suspension Frame
- D.
  
  Steel Frame
2.

A customer says he is looking for a backpack to use for summer weekend camping. (One to two nights) What capacity should you recommend?
- A.
  
  1500 cubic inches
- B.
  
  4000 cubic inches
- C.
  
  35 liters
- D.
  
  3000 cubic inches
3.

The same customer above has chosen four backpacks. Which of the four should you suggest?
- A.
  
  Keen Newport Backpack - Item #2471G
- B.
  
  Lowe Alpine TFX Tundra 65+15 Backpack - Internal Frame - Item #1469H
- C.
  
  Lowe Alpine Crossvent 45+10 Backpack - Internal Frame - Item #1469F
- D.
  
  Mountainsmith Cross Country 3.0 Backpack - Internal Frame - Item #2198W
4.

Which term is not part of the suspension?
- A.
  
  Hip Belt
- B.
  
  Shoulder Straps
- C.
  
  Gear Straps
- D.
  
  Chest Straps
5.

Please give a brief explanation of the 4 key terms given this week? A: SuspensionB: Chest StrapC: Gear StrapsD: Top Load
6.

Please write your Name and Supervisor.