Communicating In The Business Environment Final
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- 1.The need to communicate is important in most fields, except for careers in:
- A.
Accounting
- B.
Engineering
- C.
High-technology
- D.
All of the above
- E.
None of these
- 2.When you need the most control over the receiver's attention, people should use which channel of communication?
- A.
Face-to-face
- B.
Telephone
- C.
Email
- D.
Instant messages
- 3.Imagine that you are a female executive who has been sent to a Muslim country as part of a decision-making team. Although you hold the highest rank on the team, the locals will not talk to you until they have spoken to all of the men on the committee. As an effective intercultural communicator, your best immediate response would be to:
- A.
Assert yourself and take control of the meeting before the men begin chatting.
- B.
Stop all committee work and deliver a brief lecture on the rights of women.
- C.
Accept the difference in standards for the time being.
- D.
Insist that the locals acknowledge your rank by talking to you first.
- 4.When a person is silent, how should you interpret this?
- A.
As a sign of timidity
- B.
As a sign of dislike
- C.
As a face-saving response
- D.
You cannot be sure how to interpret a person's silence because the meaning of silence varies depending on the culture, the context, and the individual.
- 5.Researchers have found that top executives spend approximatesly _________ percent of the working day listening to someone.
- A.
30 - 35%
- B.
45 - 50%
- C.
65 - 90%
- D.
90 - 95%
- 6.In order to listen more effectively, you should:
- A.
Minimize distractions
- B.
Talk less
- C.
Pay attention to verbal and nonverbal cues
- D.
All of these
- 7.The type of sexual harassment that involves directly or indirectly threatening not to promote someone who will not date you is known as:
- A.
Hostile work environment
- B.
Quid pro quo
- C.
Civil rights violation
- D.
Inflammatory language
- 8.Rapport talk refers to talk designed to:
- A.
Create connections
- B.
Establish goodwill
- C.
Show support
- D.
All of these
- 9.Someone who is condescending and talks down to others is exhibiting which communication trait of unpleasant co-workers?
- A.
Busybody
- B.
Controlling/Bossy
- C.
Self-promotion
- D.
Defensiveness
- 10.The collaborative apporach to negotiation is known as the:
- A.
Win-lose
- B.
Lose-win
- C.
Win-win
- D.
Lose-lose
- 11."You really aren't going to talk to the boss about the problem we encountered today, are you?" is an example of a(n):
- A.
Critical Incident Question
- B.
Indirect Question
- C.
Hypothetical Question
- D.
Leading Question
- 12.Which of the following is a responsibility of the interviewer that can help to make the interview a success?
- A.
Control and focus the interview
- B.
Give clear and detailed answer
- C.
Correct any misunderstandings
- D.
Control and focus the interview and correct any misunderstandings
- 13.Questions that gather information about a topic that has already been introduced is know as:
- A.
Primary
- B.
Secondary
- C.
Direct Questions
- D.
Leading Questions
- 14.Employment interviews typically ask questions on all of the following areas, except for:
- A.
Family
- B.
Knowledge of organization and job
- C.
Career goals
- D.
Work experience
- 15.Which of the following is the more important factor in hiring decisions:
- A.
Grade-point average
- B.
Work experience
- C.
Extracurricular activities
- D.
Communication skills
- 16.Which method of decision-making requires that every member is willing to support the decision?
- A.
Majority
- B.
Minority
- C.
Expert
- D.
Authority
- E.
Consensus
- 17.A leader who uses legitimate, coercive and reward power to control members follows a(n)____________ style of leadership.
- A.
Authoritarian
- B.
Assertive
- C.
Democratic
- D.
Laissez-faire
- 18.When people meet to exchange information, this is a(n) __________ meeting.
- A.
Information-sharing
- B.
Problem-solving or decision-making
- C.
Ritual Activities
- D.
Hybrid
- 19.According to the rules of parliamentary procedure, which is the standard order of an agenda for a meeting?
- A.
Reading of the minutes, reports, unfinished business and new business
- B.
Reading of the minutes, unfinished business, new business and reports
- C.
Reading of the minutes, reports, new business and unfinished business
- D.
Reading of the minutes, new business, reports and unfinished business
- 20.Which type of virtual meeting allows computer users to use the Internet to create their own private conversations in which they exchange typed messages in real time?
- A.
Teleconference
- B.
Video Conference
- C.
Online Meeting
- D.
Visual Conference
- 21.Presenting a product to a potential customer is an example of which type of presentation?
- A.
Briefing and information announcement
- B.
Orientation session
- C.
Sales presentation
- D.
Project and policy proposal
- 22.Which of the following is/are important in analyzing the occasion?
- A.
Time
- B.
Facilities
- C.
Context
- D.
All of the above
- 23.If your objective is to train a new computer consultant, your general goal or general purpose is:
- A.
To inform
- B.
To persuade
- C.
To teach
- D.
To entertain
- 24.Several students have formed a study group for their communications class. Although some students are communication majors, the member who has the most influence on the group is a leading player on the college basketball team. In this group, the basketball player possesses_______power.
- A.
Coercive
- B.
Expert
- C.
Referent
- D.
Information
- 25.As discussed in the text, two functions of group roles are
- A.
Official and unofficial
- B.
Paid and unpaid
- C.
Voluntary and coercive
- D.
Task and relational
- E.
Amateur and professional
- 26.Visual aids perform which of the following functions?
- A.
Emphazing important points
- B.
Illustrating how things work
- C.
Illustrating how things look
- D.
Illustrating how things are related to one another
- E.
All of the above
- 27.Which of the following can help the presenter to avoid a computer catastrophe?
- A.
Have a contingency plan
- B.
Have back up technical support available
- C.
Use the internet in real-time
- D.
Have a contingency plan and back up technical support available
- 28.Having your hands on your hips, pointing your index finger, and pounding your fists is commonly interpreted as being:
- A.
Open or confident
- B.
Dictorial or arrogant
- C.
Insecure or nervous
- D.
Happy or pleased
- 29.All of the following are special occasion persentations, except:
- A.
Welcoming remarks
- B.
Training
- C.
Presenting an award
- D.
Honoring a person or institution
- 30.In a persuasive presentation, opposing ideas should be:
- A.
Cited, then refuted
- B.
Ignored
- C.
Mentioned only when necessary
- D.
Not mentioned
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