Business Etiquette

10 Questions | By Kathierotz | Last updated: Jan 11, 2013

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Since we spend a lot of time conversing with clients, how well do you know your business etiquette rules?

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Questions and Answers

1.

You, a business consultant, are walking along with your client, the President of ABC Company, and two of his employees, when you meet a business acquaintance of yours. Obviously it falls to you to introduce the four of them to each other. Whose name should you say first?

Discuss
- A.
  
  The person standing on your immediate right.
- B.
  
  The person you’ve known the longest.
- C.
  
  The President of ABC Company.
- D.
  
  Your business acquaintance.
2.

I have become a client of yours and we have a meeting scheduled so you can show me what your company can do for me. When you’re speaking to me, you should refer to me as:

Discuss
- A.
  
  Ms Rotz
- B.
  
  Kathie Rotz
- C.
  
  Kathie
- D.
  
  Sweet cakes
3.

You have invited a client to a business lunch and upon arrival, a maitre d’ is waiting to escort you to your table. You should:

Discuss
- A.
  
  Let your guest follow behind the maitre d’ first.
- B.
  
  Walk ahead of your guest behind the maitre d’.
- C.
  
  Ask your guest if he or she would like to go first.
- D.
  
  Pretend it’s a race, and run to the table.
4.

You’re having a meal with a client in a restaurant. The waiter places a basket of bread on the table. You should:

Discuss
- A.
  
  Take a piece of bread and then offer the basket to the client.
- B.
  
  Take a piece of bread and place it on the client’s plate.
- C.
  
  Pass the basket of bread to the client first.
- D.
  
  Ignore the basket of bread; eating bread is fattening.
5.

You encounter someone you’ve met before, but you can’t remember his or her name. You should:
- A.
  
  Turn around and leave and hope he or she didn’t see you.
- B.
  
  Walk up to him or her and say, “Hi, what’s-your-name!”
- C.
  
  Walk up to him or her, use a generic greeting such as “Good morning” and just ignore the whole name issue.
- D.
  
  Walk up to him or her, use a generic greeting and admit that you don’t remember the name.
6.

You have invited a business colleague to lunch. Who pays for the meal?

Discuss
- A.
  
  You because you invited your colleague to lunch.
- B.
  
  Your business colleague because she accepted the invitation.
- C.
  
  Whichever one of you the waiter places the bill in front of pays.
- D.
  
  You both pay half.
7.

You have a meeting with a client but are expecting a call. You should:

Discuss
- A.
  
  Make sure your cell phone is charged up and turned on.
- B.
  
  Set your cell phone ring volume to high to ensure you hear any calls.
- C.
  
  Turn your cell phone off.
- D.
  
  Tell your client you’re expecting a call.
8.

At a business function that has a buffet, you choose to eat a mushroom appetizer served on a toothpick. What should you do with the toothpick when you’re done?

Discuss
- A.
  
  Put it back on the serving platter.
- B.
  
  Put it in your napkin.
- C.
  
  Surreptitiously toss it on the floor.
- D.
  
  Use it to get the food out from between your teeth.
9.

When you receive someone else’s business card you should:

Discuss
- A.
  
  Immediately stuff it into your pocket.
- B.
  
  Immediately pass them your business card.
- C.
  
  Look at the card but say nothing about it.
- D.
  
  Look at the card and acknowledge it.
10.

When you are conversing with someone, you should stand:
- A.
  
  Ten feet away from them.
- B.
  
  Six feet away from them.
- C.
  
  Three feet away from them.
- D.
  
  One and a half feet away from them.

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