Salesforce Quiz: How Does Sales Cloud Work?

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Sales Cloud Quizzes & Trivia

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Questions and Answers
  • 1. 
    Sales Manager at Cloud Kicks need to show reports and dashboards with opportunity forecast by Product family with team quotas. Which solution should a Consultant recommend? Select the ones you like
    • A. 

      Configure quotas with a product report and add necessary fields.

    • B. 

      Create a joined report with closed Opportunities, forecasting items, and quotas.

    • C. 

      Create a custom report type with forecasting quotas and items.

    • D. 

      Configure an analytic snapshot to capture the Opportunity forecast and quotas.

  • 2. 
    The sales director at Cloud Kicks wants to ensure, on the creation of Contacts for an existing Account, that the mailing address of a contact is the same as the shipping address of the parent Account based on the postal code. Wich solution should the Consultant suggest to meet this requirement?
    • A. 

      Create a Validation rule on the Person Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.

    • B. 

      Create a Validation rule on the Contact object to validate the ShippingPostalCode of the contact with the MalingPostalCode of the account.

    • C. 

      Create a Validation rule on the Contact object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.

    • D. 

      Create a Validation rule on the Account object to validate the MalingPostalCode of the contact with the ShippingPostalCode of the account.

  • 3. 
    The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when the Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance. Wich two strategies can the consultant use to design the solution?
    • A. 

      Use Process Builder for capturing Account details, define Account assignment rules to reassign the Account to new owner based on status, and send an email regarding Account inheritance.

    • B. 

      Use Process Builder for capturing Account details, design workflow rules to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

    • C. 

      Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

    • D. 

      Use Process Builder for capturing Account details, design an nodes to reassign the Account to a new owner based on status, and send an email regarding Account inheritance.

    • E. 

      Use Flow Builder for capturing Account details, define Account assignment rules to reassig the Account to a new owner based on status, and send an email regarding Account inheritance.

  • 4. 
    Cloud Kicks is considering using person Accounts to manage costumers, while using business Accounts to manage companies. What should the Consultant advise?
    • A. 

      Person Accounts cannot be related to Accounts in a hierarchy.

    • B. 

      Person Accounts can be disabled from Setup.

    • C. 

      Account hierarchy allows person Accounts.

    • D. 

      Person Accounts can only be child Accounts.

  • 5. 
    Cloud Kicks recently started using Sales Cloud and hosts its business website outsite of Salesforce. On its website, Cloud Kicks has a lead generation web page. The VP of Sales wants the Leads captured in its self-hosted website to be reflected in Salesforce. What should Consultant reccomend?
    • A. 

       Implement Salesforce Connect to create Leads in Salesforce from the Cloud Kics website.

    • B. 

      Implement the SOAP web service API to send Leads from the Cloud Kicks website to Salesforce.

    • C. 

      Implement Web-to-Lead to create Leads in Salesforce from the Cloud Kicks website.

    • D. 

      Implement the REST web service API to send Leads from the Cloud Kicks website to Salesforce.

  • 6. 
    Cloud Kicks is currently going through a fast-paced growth of its sales department. The Sales Director notices that new sales executives are investing time connecting with existing contacts who are not influential in furthering the business relationship. Wich two potential solutions can the Consultant reccomend? Choose 2 answers
    • A. 

      Add a Lookup field to Contacts to indicate Influential Contacts.

    • B. 

      Add an Influencing Contact multi-select picklist field on the Account.

    • C. 

      Implement the Account Contact Role feature.

    • D. 

      Track time invested in a custom field for each contact.

  • 7. 
    Cloud Kicks has enabled territory forecasts to see how expected revenue compares between sales territories, and to know wich territory has the most closed deals in a month. The territory hierarchy has three branches with child territories, with forecast managers assigned to a few of them. Wich two actions can forecast managers perform? Choose 2 answers
    • A. 

      They can share their forecast with any external user.

    • B. 

      They can share their forecast with any Salesforce user.

    • C. 

      They can see all of their territory forecast in a single-page summary view.

    • D. 

      They can share their summary view with any Salesforce user.

  • 8. 
    Cloud Kicks wants to implement a methodology to determine wich current Leads have the most in common with Leads that have successfully been converted in the past. How can Cloud Kicks support this requirement?
    • A. 

      Use Einstein Lead Scoring.

    • B. 

      Create a lead Rollup Summary Field.

    • C. 

      Use Lead Conversation Reporting.

    • D. 

      Create a Joined report.

  • 9. 
    • A. 

      Communicate the information so that they have more staff available for changes.

    • B. 

      Adjust the project plan and communicate that the deployment wil now be a week earlier.

    • C. 

      Deploy all the changes that do not affect the Sales team and deploy the changes in the following sprint.

    • D. 

      Adjust the project plan and delay the deployment of the sprint.

  • 10. 
    Cloud Kicks wants to utilize Opportunities to report and track subscriptions to its "Shoe of the Month" club. Subscribers can pay in full (all at one time), weekly, monthly, or quarterly. Wich solution should the Consultant reccomend to meet Cloud Kicks' need?
    • A. 

      Enable schedules on the Product object.

    • B. 

      Configure the use of contracts with a lookup to the Opportunity object.

    • C. 

      Configure the use of assets with a lookup to the Opportunity object.

    • D. 

      Enable schedules on the Opportunity object.

  • 11. 
    Cloud Kicks wants sales representatives to be able to share key documents directly with customers who are not Community users. Which Salesforce feature satisfies this requirement?
    • A. 

      CRM Content

    • B. 

      Chatter links

    • C. 

      Documents

    • D. 

      Attachments

  • 12. 
    Cloud Kicks users Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention. Wich solution should the Consultant reccomend?
    • A. 

      Create Chatter topics.

    • B. 

      Increase the Chatter follower limit.

    • C. 

      Increase Chatter Feeds bookmark limit.

    • D. 

      Create Chatter Streams.

    • E. 

      Create a Chatter Feed page layout.

  • 13. 
    Cloud Kicks has recently migrated from Salesforce for Outlook to Lightning Sync. While migrating, Salesforce for Outlook hasn't been disabled for Lightning Sync users. There are some conflicting settings in both Outlook configuration and Lightning Sync configuration. What happens as a result if there are any conflicts?
    • A. 

      Salesforce gives preference to Lightning Sync settings.

    • B. 

      Salesforce stops the sync and reports the errors.

    • C. 

      Salesforce gives preference to Salesforce for Outlook settings.

    • D. 

      Salesforce gives preference to Salesforce permission settings.

  • 14. 
    The sales director does not want users viewing each other's Opportunities, but wants users to check to see that the Account does not already exist prior to creating a new Account. Which Organization-Wide Default should the Consultant recommend?
    • A. 

      Set Account to Public Read/Write, and Opportunity to Private.

    • B. 

      Set Account to Public Read Only, and Opportunity to Public Read Only.

    • C. 

      Set Account t and Opportunity to Private.

    • D. 

      Set Account to Public Read/Write, and Opportunity to Controlled by Parent.

  • 15. 
    Cloud Kicks has just completed its initial Sales Cloud Go-Live. Cloud Kicks leadership wants to target users who are not yet using the new application.
    • A. 

      Track logins in a spreadsheet.

    • B. 

      Run a Report on Users never Logged In

    • C. 

      Run a Mobile Login report.

    • D. 

      Use the Lightining Usage app.

  • 16. 
    During the Cloud Deploy phase, end users are complaining that they have a new system to log into, and it's holding up training. What is the likely cause of these complaints?
    • A. 

      Cloud Kicks did not gain buy-in during the Analyze phase and the did not build buzz during the Build and Validate phase.

    • B. 

      Cloud Kicks did not gain buy-in during the Design phase the solution was not designed.

    • C. 

      A communication plan was not designed during the Plan phase and buzz was not generated during the Deploy phase.

    • D. 

      A training plan was not made during the Validate phase and buzz was not during the Design and Validate phase.

  • 17. 
    Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model. How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?
    • A. 

      Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.

    • B. 

      Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.

    • C. 

      Add Renewals and Sales Operations team members to a sales user's default Opportunity team.

    • D. 

      Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.

  • 18. 
    Cloud Kicks is undergoing a GDPR-focused implementation to ensure access to personal information data is limited to only users who need access to a company's account. Cloud Kicks has a private Account model. How should the Consultant provide specific Account access to the Renewals and Sales Operation teams?
    • A. 

      Create Renewals and Sales Operation Account team member roles and have Sales allocate Account team members to the appropriate users.

    • B. 

      Create a role-based sharing rule to share all Account with the Sales Operations and Renewals roles.

    • C. 

      Add Renewals and Sales Operations team members to a sales user's default Opportunity team.

    • D. 

      Create a criteria-based sharing rule to share Accounts with the Sales Operations and Renewals public groups.

  • 19. 
    Cloud Kicks has purchased a list of prospects and wants sales representatives to begin to contact and measure the Return Of Investiment (ROI) of the people in the purchased list. Which solution should the Consultant recommend?
    • A. 

      Create a new custom object for purchased leads.

    • B. 

      Import the list as new leads and update the lead source to "Purchased Lead".

    • C. 

      Create a campaign for this list, import the list as leads, and add them to the campaign.

    • D. 

      Import the list as new leads using the import wizard.

  • 20. 
    As part of Enterprise Territory management implementation, Cloud Kicks wants the user to manually search for territory in an active territory model and assign to Opportunities. Which approach should the Consultant seggest to meet this requirement?
    • A. 

      Use the default Enterprise Territory Management to provide access to assign any active territory to the Opportunity.

    • B. 

      Enable sharing access to the account to assign any active territory to Opportunities.

    • C. 

      Update the Profile with the "Manage Territory" permission.

    • D. 

      Create Apex class code to assign territories to open Opportunities.

  • 21. 
    Cloud Kicks wants to allow a single view of Contacts that belong to the same Account Hierarchy chain. How should the Consultant meet this requirement?
    • A. 

      Navigate to the default Contact Hierarchy Lightning Componenet on the parent Account.

    • B. 

      Create a report to display all related Contacts.

    • C. 

      Navigate to the Account hierarchy page to view all related Contacts.

    • D. 

      Enable the View All Child Contacts feature.

  • 22. 
    Cloud Kicks wants to allow a single view of Contacts that belong to the same Account Hierarchy chain. How should the Consultant meet this requirement?
    • A. 

      Navigate to the default Contact Hierarchy Lightning Componenet on the parent Account.

    • B. 

      Create a report to display all related Contacts.

    • C. 

      Navigate to the Account hierarchy page to view all related Contacts.

    • D. 

      Enable the View All Child Contacts feature.

  • 23. 
    In order to increase and promote adoption, sales management at Cloud Kicks wants sales representatives to follow Opportunities they create. Which two actions should the Consultant recommend to create a solution? Choose 2 answers
    • A. 

      Turn on the Chatter feed settings that enables stage notifications to opportunity owners.

    • B. 

      Create a report with newly created Opportunities and have sales management subscribe to the report.

    • C. 

      Turn on the Chatter feed settings that enable users to automatically follow records that they create.

    • D. 

      Use Process Builder with an Action Type of Follow Chatter when a record is created or edited.

  • 24. 
    Cloud Kicks' sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights. Which three insights can this provide?
    • A. 

      Key Moments

    • B. 

      Sentiment Analysis

    • C. 

      Follow-up Reminders

    • D. 

      Deal Prediction

    • E. 

      Opportunity Representative Score

  • 25. 
    Cloud Kicks' high-value opportunities are becoming delayed in the approval process because sales managers approval requests go unnoticed for various reasons. Cloud Kicks wants to streamline the approval process and give sales managers more ways to approve Opportunities in a timely manner. Which two strategies should the Consultant recommend to improve the approval process? Choose 2 answers
    • A. 

      Enable one-click approval from report results that returns high-value Opportunities.

    • B. 

      Enable approval in Chatter to allow managers to approve or reject approval requests.

    • C. 

      Create a dashboard of pendins approvals and add it to the Chatter feed.

    • D. 

      Create a process builder to automatically approve high-value Opportunities.

    • E. 

      Enable approvals by email for the approval process for high-value Opportunities.

  • 26. 
    Cloud Kicks recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by opportunities generated by the sales representatives. What can the Consultant recommend to measure sales user adoption?
    • A. 

      Refer back to the project plan to see if the goals were met.

    • B. 

      Create a trend report to determine if there is an increase in deals closed.

    • C. 

      Enable sales teams and run an opportunity report with teams to see how many Opportunities have team members on them.

    • D. 

      Provide a report of user logins to show the increase in user adoption.

  • 27. 
    The Coud Kicks IT team has noticed that there are many duplicate person Accounts. The team can often easily indentify duplicates and wants to merge them. Which consideration should the Consultant convey regarding person Account merges?
    • A. 

      Person Accounts can be merged with other person Accounts.

    • B. 

      Person Accounts can be merged automatically by enabling the option in Account Setup.

    • C. 

      Person Accounts with a redudant relationship can be merged with duplicate matching rules.

    • D. 

      Person Accounts can be merged with Contact records.

  • 28. 
    Cloud Kicks has just completed a Sales Cloud implementation and the marketing team is creating campaigns. Cloud Kicks wants to gain feedback on the implementation. What should the Consultant recommend?
    • A. 

      Undergo training

    • B. 

      Upgrade to the latest Salesforce release.

    • C. 

      Sign off on the Statement of work.

    • D. 

      Complete a post-mortem.

  • 29. 
    The Marketing Director at Cloud Kicks has requested that a form be added to the company website to capture new lead contact information and the Primary Product they are interested in. Once submitted, a lead should receive an email tailored to the Primary Product they selected. The lead record should also be assigned to the correct owner for that Primary Product. Which three steps are required to create an efficient solution? Choose 3 answers
    • A. 

      Leverage a Lightining Component that collects the information and routes it.

    • B. 

      Create a lead owner field on the product record to use for assignment.

    • C. 

      Create a Visualforce page that includes both standard and custom fileds.

    • D. 

      Configure lead assignment rules to route leads to the correct owner.

    • E. 

      Create email templates for each Primary Product with correspending email response rules.

    • F. 

      Generate a web-to-lead form that includes both standard and custom fields.

  • 30. 
    Cloud Kicks acquired a shoe distribution partner. The Marketing and Sales Directors want to migrate the existing sales and marketing data into Cloud Kicks' Salesforce instance. Which three aspects should the Consultant consider before proceeding with the data migration? Choose 3 answers
    • A. 

      Classic feature that have been improved by Lightning Experience

    • B. 

      Total number of records being imported compared to the Salesforce edition

    • C. 

      Criteria to apply to records that should be archived before migration

    • D. 

      Volume of customer, partner, and prospect data from existing system

    • E. 

      Number of marketing campaign licenses required for the migration

  • 31. 
    Cloud Kicks has 300K Account records and 16M Invoices. These were within a custom object in a master-detail relationship with the Account. Each Account record takes a long time to display because of the Invoice related list's lengthy rendering time. What should the Consultant do to solve this issue?
    • A. 

      Raise a case with Salesforce to enable Fast Loading of the related list of Invoices, as this will help to render Account details faster.

    • B. 

      Enable "Load Indivdual Component Separately" at the Lightning record page of the Account object, as this will allow Account details to render while Invoice related list data will be visible after querying details from Invoices.

    • C. 

      Enable indexing on all the fields visible on the related list of Invoices, as this will allow the related list to load faster.

    • D. 

      Enable the "Separate Loading of Related Lists" setting from User Interface Settings, as this will allow the Account detail to render while the Invoice related list data will be visible after querying details from Invoices.

  • 32. 
    Cloud Kicks has sales teams distributed across global regions, The direction from sales leadership is to define access based on region. For example, users within the region have access to regional dashboards, while the leadership team has access to global dasboards. What should the Consultant recommend to meet this requirement? 
    • A. 

      Create region-based sales groups, one leadership group, and one Dashboard folder with View access.

    • B. 

      Create Dashboard folder for all regions' sales team and one Dashboard folder for the leadership team.

    • C. 

      Create one Dashboard folder for all regions for both sales and the leadership team with View access.

    • D. 

      Create Dashboard folders for each regional sales team and one Dasboard folder for leadership team.

  • 33. 
    The Sales Director at Cloud Kicks mandated that implementing logic and automation to quality top leads is priority. Cloud Kicks fully leverages Sales Cloud and has significant data points captured on converted Leads and closed won Opportunities for the past four years. Which two actions can the Consultant first take to ensure a best pratices implementation?
    • A. 

      Begin with recommended base Lead Score of 100. After a predetermined amount of time, evaluate the results and adjust the Score accordingly.

    • B. 

      Configure a qualification screen-based flow to assist Sales Reps in quickly determining which Leads are high priority.

    • C. 

      Review converted Lead data with Sales and Marketing leaders to understand the interaction patterns that led to conversion.

    • D. 

      Work with subject matter experts to define the key attributes of te ideal customer for Cloud Kicks' products.

    • E. 

      Begin with the recommended base Lead Grade of B-. After a predetermined amount of time, evaluate the result and adjust the Grade accordingly.

  • 34. 
    To properly plan for company growth, Cloud kicks needs to track monthly revenue projections from the sales of its annual Subscription service. How should the Consultant configure Salesforce to support this reporting need?
    • A. 

      Opportunity Dashboard showing Opportunities Closed each month

    • B. 

      Opportunity Dashboard showing Products sold each month

    • C. 

      Opportunity Products with formula fields for each month's value

    • D. 

      Opportunity Products with monthly Product Schedules

  • 35. 
    Cloud Kicks requires sales associates to record all activities within Salesforce. Which sales metric can be derived from these activities?
    • A. 

      Marketing Influence

    • B. 

      Rate of Contact

    • C. 

      Close Rate

    • D. 

      Forecast Accuracy

  • 36. 
    Cloud Kicks channel partners for selling and servicing its "Shoe of the Month" club. As the number of Leads has increased, Cloud Kicks has seen a decrease in partner satisfaction regarding the quality of Leads, and a noticeable decrease in the Lead conversion rate. What can be done to increase partner satisfaction with the Leads being shared?
    • A. 

      Configure a custom lead score field to assess Lead quality, then assign the Leads that exceed this score to partners.

    • B. 

      Configure a cross-object validation rule to ensure that all fields on the Lead record are populated with data.

    • C. 

      Utilize the Partner Lead Validator to populate a Lead score and assign to a partner channel queue.

    • D. 

      Configure Einstein Insights prior to Leads routing to the partner channel.

    • E. 

      Utilize the Lead score on the Find Duplicate button, and then assign the Leads with a score in the high category.

  • 37. 
    When an Opportunity Stage is marked as Closed Won, Cloud Kicks wants an email to be sent to a team of Executives. This email should include details about the Opportunity along with the related Opportunity Products and Account. Which solution should the Consultant recommend to active this requirement?
    • A. 

       Use Workflow rules and HTML Email Templates.

    • B. 

      Develop an Inbound Email Service.

    • C. 

      Use Process Builder and HTML Email Templates.

    • D. 

      Develop a custom Apex Trigger that uses custom email messagining.

  • 38. 
    Cloud Kicks has a custom object, Projects, that has a Lookup relationship to the Opportunity object. How can the Consultant build a report that a report that contains data from both the Project and Opportunity objects?
    • A. 

      Custom Report Types

    • B. 

      Matrix Reports

    • C. 

      Dashboards

    • D. 

      Cross-object Filters

  • 39. 
    The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org. How can the Consultant ensure that Leads are converted into either a business Account or a person Account where appropriate?
    • A. 

      Ensure the Company field is left blank to ensure it is converted into person Account.

    • B. 

      Ensure the Person Account checkbox on the Lead is checked prior to conversion.

    • C. 

      Ensure the Company field is populated with "Person" to ensure it's converted into a person Account.

    • D. 

      Ensure that there are separate record types for business Account Leads and person Account Leads.

  • 40. 
    A Consultant arrives for a requirements workshop, but key resources are absent. What is the likely reason the key resources are absent?
    • A. 

      The proper roles, resources, and risks were not identified.

    • B. 

      The resources were not on the Project Kick-off

    • C. 

      The purpose and scope were not defined

    • D. 

      The project plan did not receive sign-off

  • 41. 
    Which roll-up summary fields supported between two Advanced Currency Management objects when enabling Advanced Currency Management?
    • A. 

      Opportunity line object to Product object in the default currency of the organization

    • B. 

      Opportunity object to Account In the default currency of the user's manager

    • C. 

      Opportunity object to Opportunity object

    • D. 

      Opportunity line object to Opportunity object

  • 42. 
    Cloud Kicks frequently has multiple sales representatives that collaborate on an Opportunity and needs Salesforce to allocate credit to each sales representative in order to track against a sales quota. Which Salesforce feature satisfies this requirement?
    • A. 

      Opportunity Splits

    • B. 

      Account Teams

    • C. 

      Public Groups

    • D. 

      Opportunity Teams

  • 43. 
    Cloud Kicks' VP of Technology wants to start using Salesforce for all of the sales teams automation. 70 milion records were all migrated from a legacy database to the data warehouse that will be synced with Salesforce. Cloud Kicks wants to be able to search and cross-reference records with the original source database. What should a Consultant recommend to meet this requirement?
    • A. 

      Use a custom External ID field and map this to the original record ID value

    • B. 

      Use the standard External ID field and map this to the original record ID value.

    • C. 

      Use a custom field named External ID and map this to the current record ID value.

    • D. 

      Use the standard External ID field and map this to the current record ID value.

  • 44. 
    Due to internet unavailability at Cloud Kicks, the sales team is not able to utilize the Salesforce Mobile app feature to view, create, or update Opportunities. Wich two steps should the Consultant take to resolve the issue? Choose 2 answers
    • A. 

      From the Setup menu, go to Salesforce offline and select "Enable offline create, edit, and delete in Salesforce for Android and IOS."

    • B. 

      From the Setup menu, enable the system permission "Store offline data."

    • C. 

      From the Setup menu, go to Salesforce offline and select "Enable caching in Salesforce for Android and iOS."

    • D. 

      Create a permission set with the system permission "Store offline data" and assign the permission set to the sales team user(s).

    • E. 

      Raise a case with Salesforce support to enable the offline version of the Mobile app and update the app to use the ffline capabilities.

  • 45. 
    The Sales Director at Cloud Kicks noticied that while Lead conversion rates were high, Opportunities were not moving through the sales cycle. many of the contacts that were converted had no phone, email, or background information captured. Wich three solutions can be used to improve the quality of Leads being converted? Choose 3 answers
    • A. 

      Schedule a report that notifies Lead owners daily of Leads with incomplete information.

    • B. 

      Create a validation rule to check that necessary information is complete upon Lead conversion.

    • C. 

      Implement a trigger that warns the user of incomplete information during Lead conversion.

    • D. 

      Review Lead conversion mapping to ensure necessary fields are mapped correctly.

    • E. 

      Update web-to-lead forms to require input fields be completed prior to submission.

    • F. 

      Mandate that all Lead data must be reviewed prior to being created in Saesforce.

  • 46. 
    Cloud Kicks uses a custom object named GumShoe. GumShoe is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. They want to easily generate new GumShoe records from their phones by using the Salesforce Mobile App. What should a Consultant recommended to meet the requirements?
    • A. 

      Create a Quick Action.

    • B. 

      Create a Lightning Component for mobile.

    • C. 

      Create a custom hyperlink to a related list.

    • D. 

      Create a custom Process Builder process.

  • 47. 
    Cloud Kicks has three unique product lines, each with a unique sales cycle. Prospect qualification is consistent across the product lines; sales representatives then folow the specific product line's sales cicle. Wich two actions should a Consultant recommend to achieve these requirements? Choose 2 answers
    • A. 

      Create sales process to map to each opportunity record type

    • B. 

      Create opportunity record types for each sales process.

    • C. 

      Create public groups for each opportunity sale process.

    • D. 

      Define the default opportunity teams for each opportunity record type.

    • E. 

      Define sales stages that align with opportunity record types.

  • 48. 
    Cloud Kicks implementing Enterprise Territory Management for its retail sales. The Sales Director wants to organize Territories based on their characteristics. How can the Consultant meet this requirement?
    • A. 

      Create a Territory Hierarchy, and set allocations and assignments.

    • B. 

      Create a Territory Management Model with Territory Hierarchy and with priority.

    • C. 

      Create a Territory Model with Territory hierarchy and set allocations.

    • D. 

      Create Territory Types with priority and then create a Territory based on Territory Types.

  • 49. 
    Cloud Kicks is a large global company. The week of global training falls on a holiday week for the European region of the office on holiday. Wich best pratice should the Consultant recommend to overcome this obstacle?
    • A. 

      Talk to the manager of that region and tell them how important training is and that they should come.

    • B. 

      Move tranining for all users to the following week and comunicate the change.

    • C. 

      Run the training as planned and record it so the other users can wach the video.

    • D. 

      Set up training session for just European region and run the scheduled training.

  • 50. 
    During end-to-end testing, the test users log issues stating that the solution is not working according to what they expected. The stakeholders have signed off on the solution. What should a Consultant do to remedy this?
    • A. 

      Set up meeting with test users and do a requirements workshop.

    • B. 

      Address these issues during the sign-off stage.

    • C. 

      Contact key stakeholders to determine if a change to the requirements is necessary.

    • D. 

      Revise the solution to meet the needs of the test users and develop training materials for the full team.

  • 51. 
    The sales at Cloud Kicks needs to track the number of retail locations for each of its Leads. Once the Lead is converted, the sales team wants to see the number of retail locations related to its customer. The service team also wants to view this information. Which two actions should the Consultant take to meet this requirement? Choose 2 answers
    • A. 

      Create a rollup field on the Account to calculate the number of retail locations.

    • B. 

      Map the custom field from the Lead object to the custom field on the Account object during lead conversion.

    • C. 

      Update the Account with number of retail locations after it has been converted.

    • D. 

      Create custom fields on the Account and Lead objects to store the number of retail locations.

    • E. 

      Map the custom field from the Lead object to the standard field on the Account object during lead conversion.

  • 52. 
    What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers
    • A. 

      Changing the exchange rate automaticaly updates the converted amount on all records, except the closed Opportunities.

    • B. 

      Reports on these objects support multiple currencies: Accounts, Opportunity, Lead, case, and Opportunity product schedules.

    • C. 

      After enablement, primary currency display in the parenthesis and the secondary amount displays as usual.

    • D. 

      Once enabled, multiple currencies cannot be disabled.

  • 53. 
    Cloud Kicks has a lengthy and complex sales cycle. Opportunities have stages that sales reps must move a deal through, as well as indicate the probability of winning the sale. The sales manager presently uses sales stages and probability for forecasting and wants to simplify the process of reporting on projected sales for the sales team. Which approach should a Consultant recommend to streamline forecast reporting?
    • A. 

      Reduce the number of Opportunity stages and report on probability.

    • B. 

      Align Opportunity stages with probabiity and use collaborative forecasts for reporting.

    • C. 

      Reduce the number of opportunity stages and report on forecast category.

    • D. 

      Align forecast categories to multiple Opportunity stages and report on forecast catecory.

  • 54. 
    Which two use cases will protect the integrity of order data with activation limitations? Choose 2 answers
    • A. 

      Multiple reduction orders can be created for a single order.

    • B. 

      Orders can be activated only if they include a product.

    • C. 

      New Products can be added to Active Orders.

    • D. 

      Products can be removed from Active Reduction Orders.

  • 55. 
    Cloud Kicks is concerned that the sales team is taking longer to close Opportunities each month is comparison to the same time last year. The VP Sales wants to determine the number of closed deals on a monthly basis and compare the month-over-month results. Which two actions should the Consultant take to create a solution? Choose 2 answers
    • A. 

      Schedule an analytic snapshot of the Opportunity object to run monthly.

    • B. 

      Create a custom Opportunity report using custom formula fields for the stage closed/won.

    • C. 

      Create a dashboard component; schedule the dashboard to refresh monthly.

    • D. 

      Create a report based on the Opportunity snapshot.

    • E. 

      Schedule an analytic snapshot of the Opportunity history object run monthly.

  • 56. 
    Cloud Kicks operates in multiple countries and wants to track historical exchange rates. The Consultant at Cloud Kicks has implemedated exchange rates by using advanced currency management. How is the converted currency amount on Opportunities calculated?
    • A. 

      Based on the Opportunity stage regardless of the Close Date

    • B. 

      Based on the historical exchange rate regardless of the Close Date

    • C. 

      Based on the Close Date regardless of the Opportunity stage

    • D. 

      Based on the exchange rate regardless of the Close Date

  • 57. 
    The Cloud Kicks global sales team has asked for a simpler way to view and manage its Opportunity pipeline. The team is often responsabile for hundreds of deals at a time across multiple countries and currencies. The account executive has suggested using the Kanban view. What are three consideration? Choose 3 answers
    • A. 

      The Kanban view can show rollup summaries for currency fields.

    • B. 

      The Kanban view can summarize records by currency fields.

    • C. 

      The Kanban view displays amounts in the user's currency.

    • D. 

      The Kanban view can display a maximum of 200 records.

    • E. 

      The Kanban cards display up to 10 fields

  • 58. 
    The Cloud Kicks mobile sales team is using a combination of iOS and Android devices. The sales manager has requested that sales representative must record client meeting activity within Salesfoce immediately after a meeting. Which two actions should a Consultant recommend to meet this requirement? Choose 2 answers
    • A. 

      Log an activity using a Quick Action.

    • B. 

      Log a meeting activity using the email to Salesforce feature.

    • C. 

      Have the sales reps install the Salesforce Mobile app on their devices.

    • D. 

      Have the sales reps install the Outlook for Lightning app on their device.

    • E. 

      Log a meeting with mobile smart actions automatic sync.

    • F. 

      Have the sales reps install SalesforceA on their mobile devices

  • 59. 
    The Consultant at Cloud Kicks has noticed that sales data is quickly outdated and is having issue with keeping Account data updated. What should the Consultant recommend to maintain up-to-date Account information?
    • A. 

      Call the Contacts and Leads to get their updated information.

    • B. 

      Use third-party data to update and add records to Salesforce.

    • C. 

      Use the Salesforce-provided data to updated and add records to Salesforce.

    • D. 

      Enable the Automatic Account Update feature in Setup.

  • 60. 
    Cloud Kicks wants to integrate back-end systems with Salesforce. The track the "Shoe of the Month" product shipments to each customer and the associated tracking information is stored in a back-end tracking system. Which set of this integration?
    • A. 

      Custom object "Status," Opportunity, Product

    • B. 

      Cutom Lightning Component, opportunity, Lead, Product

    • C. 

      Custom object "Status," Opportunity line Item, Product

    • D. 

      Custom Lightining Component, Opportunity, Product

    • E. 

      Custom object "Status," Opportunity, Lead, Account, Product

  • 61. 
    Cloud Kicks maintains two lines of business: individual sales and franchise sales. the sales cycle for franchise sales is more complex and involves more stages than the individual sales cycle. Which three action should the Consultant recommend to create a solution? Choose 3 answers
    • A. 

      Configure different sales process for each line business.

    • B. 

      Assign different page layout to each record type.

    • C. 

      Assign different sales processes to each page layout.

    • D. 

      Configure different record types.

    • E. 

      Configure different sales process to each page layout.

  • 62. 
    Cloud Kicks has a complicated sales process and is currently using 12 stages for Opportunities. Sales representatives often have difficulties deciding when to move Opportunities through the various stages. Which solution should the Consultant recommend?
    • A. 

      Use Process Builder to send emails to sales representatives when Opportunities reach key stages, providing detailed information on what they need to do move the Opportunities to the next stage(s).

    • B. 

      Use Path to provide guidance for key Opportunity stages.

    • C. 

      Advise sales representatives to post on Chatter so the sales team can collaborate to move Opportunities along the pipeline quickely

    • D. 

      Configure a dashboard that shows Opportunities that have not moved stage for 30 days, and provide training to those Opportunities owners

  • 63. 
    Cloud Kicks has a multi-phase selling process where every sales stage corresponds with a phase in the process. The first phase is preliminary qualification, where Opportunities should not contribute to Cloud Kicks' forecast. Which two actions should be taken to ensure that Opportunities do not contribute to Cloud Kicks' forecast during the first stage? Choose 2 answers
    • A. 

      Require sales staff to enter $0 for the Opportunity amount.

    • B. 

      Configure the first stage with the omitted forecast category.

    • C. 

      Override the forecast to be $0 for first stage Opportunities.

    • D. 

      Require sales staff to enter 0% for the Opportunity probability.

    • E. 

      Assign 0% probability to the first sales stage.

  • 64. 
    Sales Management at Cloud Kicks has noticied that the Quote amount on Opportunities does not match the Opportunity amount. Which two actions should the Consultant recommend to resolve this issue? Choose 2 answers
    • A. 

      Build a Workflow rule to update the Opportunity Amount with a Grand Total Value on the Quote Record.

    • B. 

      Add the Syncing checkbox to the Quotes related list.

    • C. 

      Add a global action to sync the Quote with the Opportunity.

    • D. 

      Add a Sync button to the Page Layout.

    • E. 

      Build a formula field on Opportunity to roll up Total Value from the Quote Record.

  • 65. 
    A Sales Rep at Cloud Kicks has a requirement to have access to all child Accounts of the Accounts they own. The Organization-wide Default setting for Account is private. What happens if a user has access to a parent Account?
    • A. 

      The user will access to All Accounts if "Gran Access using Hierarchies" is enabled.

    • B. 

      Access can be granted by setting up a sharing rule via Account Hierarchy.

    • C. 

      Access to child Account will need to be manually added.

    • D. 

      The user will have access to child Account records.

  • 66. 
    Cloud Kicks to see how many closed won opportunities a campaign has generated over last 30 days. They have implemented a campaign influence model that uses the primary campaign source. Which two steps are needed to meet this requirement using standard functionality? Choose 2 answers
    • A. 

      Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

    • B. 

      Have the administrator define rules for campaigns to automatically add opportunities and then lock after 30 days

    • C. 

      Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.

    • D. 

      Add child campaigns of the primary campaign source automatically if the child campaigns have an end date that falls before the opportunity close date.

    • E. 

      Have representatives populate a field on the opportunity record with the dollar amount of expected revenue from the campaigns that influenced the opportunity.

  • 67. 
    Northern Trail Outfitters (NTO) wants to utilize opportunities to track and report customer subscriptions to its online magazine. Payments can be made using the following methods: - In full (all at one time) - Weekly - Monthly - Quartely How should this solution be implemented?
    • A. 

      Use contracts with a lookup to opportunity object

    • B. 

      Enable schedules on opportunity object

    • C. 

      Use assets with a lookup to opportunity object

    • D. 

      Enable schedules on product object

  • 68. 
    Nothern Trail outfitters (NTO) consumer business has grown to more than 500,00 contacts. NTO stores all individual consumer contacts under a single account called 'Consumer'. Mass uodates are no longer completed within the defined maintenance timeframe and an increased number of errors are being reported. Which two actions should be recommended to improve performance?
    • A. 

      Remove the account assignment for all contacts

    • B. 

      Ensure that no single account has more than 10,000 contacts

    • C. 

      Enable person accounts and migrate the contact data

    • D. 

      Add an index to the account field on the contact object

  • 69. 
    Which method should be used to automate repeat opportunities when regular customers are classified as a repeat account type?
    • A. 

      Develop an Apex trigger for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage 

    • B. 

      Develop an Apex trigger to set an opportunity revenue schedule that automatically sets up a new opportunity for repeat accounts when it reaches closed/won stage

    • C. 

      Configure a workflow rule for repeat accounts that inserts a copy of an opportunity for the sales representative when it reaches closed/won stage

    • D. 

      Configure a workflow rule for rpeat accounts that sends a reminder task to the sales representative to create a new opportunity when it reaches closed/won stage

  • 70. 
    Nothern Trail Outfitters wants to link contacts with more than one account. What solution should be recommended if a contact is an employee in one account, and on the boards of three additional accounts?
    • A. 

      Associate the contact to other accounts using a custom lookup field

    • B. 

      Clone the contact record and add it to the second account

    • C. 

      Enable contacts to multiple accounts feature

    • D. 

      Add the contact to the partners related list on the second account

  • 71. 
    Sales directors at Northern Trail Outfitters (NTO) need access to edit opportunity fields in the case of last minute updates once the sales stage reaches Negotiation/Review; however, sales representatives should not have editing rights at the stage. Which solution should the consultant advise?
    • A. 

      Modify the profile for sales directors to enable the 'Modify All' object permission for opportunities

    • B. 

      Change the field-level security for sales representatives to restrict field access based on the sales stage

    • C. 

      Create a workflow rule to enable field access for sales directors based on the sales stage

    • D. 

      Create a validation rule to enforce field access based on the sales stage and a custom permission

  • 72. 
    Which two solutions should a consultant recommend if a sales process requires opportunities to have associated product line items before moving the opportunity to the negotiation stage? Choose 2 answers.
    • A. 

      Configure a validation rule that types the Has Line Item and Stage fields for the correct condition.

    • B. 

      Define a workflow rule that automatically defaults to a pricebook and product line item when selecting the negotiation stage.

    • C. 

      Ensure that all sales representatives have access to at least one pricebook when creating product lines.

    • D. 

      Configure the opportunity record types to enforce product line item entry before selecting the negotiation stage.

  • 73. 
    Northern Trail Outfitters (NTO) has configured a private sharing model for the following: * Accounts * Opportunities As part of NTO's sales strategy, each sales representative collaborates with the same set of individuals for each opportunity. How should sales representatives be given appropriate access to an opportunity?
    • A. 

      Enable opportunity team selling and have each sales representative configure his or her default opportunity team.

    • B. 

      Create a public group for each team and have the sales representatives manually share the opportunity with their respective group.

    • C. 

      Enable Chatter and configure a customer Chatter group for the opportunity to allow collaboration on ideas.

    • D. 

      Create a trigger for each sales representative that would automatically share the opportunity with his or her default opportunity team.

  • 74. 
    Northern Trail Outfitters (NTO) has a multi-step selling process; every sales stage coincides with a step in this process. The first step is preliminary qualification in which opportunities should not contribute to NTO's forecast. Which two methods should be used to ensure these conditions are met? Choose 2 answers.
    • A. 

      Instruct sales users to enter $0 for the opportunity amount.

    • B. 

      Override the forecast to be $0 for first stage opportunities.

    • C. 

      Assign 0% probability to the first sales stage.

    • D. 

      Configure the first stage with the omitted forecast category.

  • 75. 
    A Northern Trail Outfitters (NTO) customer orders four lanterns. The order is activated in Salesforce, and the products are successfully shipped to the customer. One week later, the customer returns one lantern. How should NTO record the return in Salesforce?
    • A. 

      Create a new Order Product with quantity set to -1.

    • B. 

      Create a reduction Order under the activated Order.

    • C. 

      Change the quantity value on the Order Product to 3.

    • D. 

      Create a custom field on the Order Product object.

  • 76. 
    Northern Trail Outfitters' sales manager noticed the lead conversion ratio stayed the same for the healthcare industry even though the lead creation increased. Which reporting tool should resolve the issue?
    • A. 

      Industry performance dashboard.

    • B. 

      Campaign dashboard by industry.

    • C. 

      Report on leads by source.

    • D. 

      Report on lead lifetime by industry.

  • 77. 
    Northern Trail Outfitters sales representatives have to be certified to sell items in its Professional catalog. Which two ways should Salesforce be set up to prevent those who are NOT certified from adding these items to opportunities? Choose 2 answers
    • A. 

      Utilize a separate price book for the products requiring certification and only share the price book to users who are certified

    • B. 

      Utilize a validation rule on opportunity products to prevent them from adding products marked as requiring certification if they are NOT certified

    • C. 

      Utilize a criteria-based sharing rule on products marked as requiring certification to only share the products to users who are certified

    • D. 

      Utilize a validation rule on products marked as requiring certification to prevent them from being added to an opportunity

  • 78. 
    Which two process should be recommended to track the campaigns that influence won opportunities? Choose 2 answers
    • A. 

      Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associated date and before the opportunity created date.

    • B. 

      Add campaigns to opportunities when the campaign is related to a contact that is assigned a contact role on the opportunity prior to the close date.

    • C. 

      Have representatives populate a field on the opportunity record with the dollar amount of the expected revenue from the campaigns that influenced the opportunity.

    • D. 

      Automatically add child campaigns of the primary campaign source if the child campaigns have an end date that falls before the opportunity close date.

  • 79. 
    A consultant wants to confirm requirements are collected during the project planning stage. Which three customer information data points should be requested? Choose 3 answers.
    • A. 

      List of stakeholders with roles and titles.

    • B. 

      Key reports from the current system.

    • C. 

      List of required objects and fields.

    • D. 

      Company financial information.

    • E. 

      Organizational chart with titles.

  • 80. 
    Northern Trail Outfitters (NTO) wants controlled access for its users allowing them to see all accounts, but only make changes to the accounts they own and the contacts within those accounts. How should NTO set its default access for accounts and contacts?
    • A. 

      Set accounts to private and contacts to controlled by parent.

    • B. 

      Set accounts to public read-only and contacts to controlled by parent.

    • C. 

      Set accounts to public read-only and contacts to private.

    • D. 

      Set accounts to private and contacts to private.

  • 81. 
    NTO wants the ability to share documents related to an opportunity, such as contracts and proposals with the field sales team. NTO currently has a private sharing model. How should the documents be shared efficiently and securely?
    • A. 

      Upload to Salesforce Files and shared with the field sales organization

    • B. 

      Emailed to the sales team on the opportunity record

    • C. 

      Uploaded to a library that is shared with the field sales organization

    • D. 

      Uploaded to salesforce files from the opportunity record

  • 82. 
    The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly. What should be recommended?
    • A. 

      Schedule a custom forecast report to run weekly and store the results in a custom report folder.

    • B. 

      Create a reporting snapshot to run daily and store the results in a custom object.

    • C. 

      Create a reporting snapshot to run weekly and store the results in a custom object.

    • D. 

      Schedule a custom forecast report to run daily and store the results in a custom report folder.

  • 83. 
    Which three actions should a consultant recommend to provide alignment between a new formal sales methodology and Salesforce? Choose 3 answers.
    • A. 

      Override Salesforce user interface with the sales methodology user interface.

    • B. 

      Consider available sales methodology AppExchange applications.

    • C. 

      Develop a data integration between Salesforce and the sales methodology database.

    • D. 

      Configure Salesforce standard and custom objects to support the sales methodology.

    • E. 

      Embed Lightning components within Salesforce to support the sales methodology.

  • 84. 
    What should a consultant recommended to show a dashboard with forecast by product family with quotas?
    • A. 

      Build a joined report with closed opportunities, forecasting items and quotas

    • B. 

      Customize quotas with product report, and add necessary fields

    • C. 

      Build a custom report type with forecasting quotas and forecasting items

    • D. 

      Create an analytic snapshot to capture the opportunity forecast

  • 85. 
    Northern Trail Outfitters (NTO) needs to quickly look up contacts, accounts, and opportunities and easily log calls. The team wants access to customer information even without an Internet connection because of limited coverage in certain geographic areas. Which mobile solution should NTO use?
    • A. 

      Salesforce App.

    • B. 

      Salesforce Touch App.

    • C. 

      Custom hybrid App.

    • D. 

      Salesforce Mobile App.

  • 86. 
    Northern Trail Outfitters uses a third-party application for credit ratings. Credit department managers need to launch an external web-based credit application from a customer’s account record in Salesforce. The application uses a credit ID on the account object. What should a consultant recommend to meet this requirement?
    • A. 

      Create a workflow rule to launch the product fulfillment application and pass the credit

    • B. 

      Create a custom button that calls an Apex trigger to launch the credit application and pass the credit

    • C. 

      Create a formula field that uses the hyperlink function to launch the credit application and pass the credit

    • D. 

      Create a custom credit ID field as an external ID on the account to launch the credit application and pass the credit

  • 87. 
    A consultant needs to migrate data in Sales Cloud and is considering using Data Loader. What are two capabilities of this migration tool? Choose 2 answers.
    • A. 

      Extract organization and configuration data.

    • B. 

      Prevent importing duplicate records.

    • C. 

      Run one-time or scheduled data loads.

    • D. 

      Export field history data.

  • 88. 
    A consultant is recommending Salesforce Console for Sales to Northern Trail Outfitters to improve sales productivity in inside sales. Which two use cases support this recommendation? Choose 2 answers.
    • A. 

      Need to prioritize search results for contacts and opportunities.

    • B. 

      Need to add notes quickly while talking to the client.

    • C. 

      Need to chat with customers in real time with Chatter.

    • D. 

      Need to view the caller ID on screen and quickly make calls with one click.

  • 89. 
    Northern Trail Outfitters has organization-wide defaults set to private. Sales representatives own the accounts and want to collaborate with relevant people from other departments (e.g., marketing and finance). Collaborating team members must be able to access and report on relevant data. Which two solutions should be recommended? Choose 2 answers.
    • A. 

      Use Chatter to share records with relevant people.

    • B. 

      Use manual sharing on account to share specific records.

    • C. 

      Use account team to share records to relevant people.

    • D. 

      Use opportunity team to share records with relevant people.

  • 90. 
    Northern Trail Outfitters has Advanced Currency management enabled and needs reports that span time periods when the exchange rate was different. What is the converted amount based on in this scenario?
    • A. 

      On exchange rates that use the oldest entry

    • B. 

      On the exchange rates entered in the opportunity

    • C. 

      On exchange rates tht use the most current entry

    • D. 

      On the historical exchange rate associated with the close date

  • 91. 
    Northern Trail Outfitters is migrating from its legacy campaignand email management system to Salesforce and wants to ensure that its email templates are retained. What should be recommended for a successful migration?
    • A. 

      Create an email template change set or use the Lighting Platform

    • B. 

      Enable Email-to-Case and use the Import Wizard.

    • C. 

      Manually recreate the email and mail merge templates in Salesforce

    • D. 

      Enable Email to Salesforce before sending email templates to Salesforce

  • 92. 
    How should a consultant configure Sales Cloud if a customer requires two unique sets of sales stages for opportunities based on the opportunity amount being greater than or less than $100,000 USD? As volume of leads has increased, NTO has noticed a decrease in satisfaction from partners on the quality of leads and a noticeable decrease in the lead conversion rate. What should the consultant suggest in order to increase partner satisfaction with the leads being shared?
    • A. 

      Create two sales processes and a workflow rule triggered by opportunity amount to assign a sales process.

    • B. 

      Create two sales processes, two opportunity record types, and a workflow rule triggered by sales stage.

    • C. 

      Create two sales processes, two opportunity record types, and workflow rules triggered by the opportunity amount.

    • D. 

      Create one sales process and a validation rule that evaluates opportunity amount to determine the appropriate sales stage.

  • 93. 
    Northern Trail Outfitters allows its sales representatives to negotiate up to a 10% discount for their opportunities. Discounts greater than 10% must be sent to their Regional Sales Manager (RSM) to approval. Discounts greater than 15% must also be sent to the Regional Vice President (RVP) for approval. Which approach would satisfy these requirements?
    • A. 

      Configure an approval process for the RSM and a workflow rule for the RVP.

    • B. 

      Create two approval processes, one for the RSM and one for the RVP.

    • C. 

      Create the two-step approval process for the RSM and RVP as approvers.

    • D. 

      Configure a workflow approval task and email to notify the RSM and RVP.

  • 94. 
    A sales representative at Northern Trail Outfitters needs to securely send confidential product roadmap information to a premier customer. Which two steps should be taken to send this information using content delivery? Choose 2 answers
    • A. 

      Remove access to content after a specified date

    • B. 

      Require the customer to enter a security token to download the content.

    • C. 

      Require the recipient to log into Salesforce to access the content.

    • D. 

      Require the customer to enter a password to view the content

  • 95. 
    Northern Trail Outfitters (NTO) wants to launch an email campaign for its new winter gear. The NTO sales representatives will review the response to the campaign and determine who the decision makers are prior to beginning the sales process with each respondent. What set of steps should the consultant recommend for NTO?
    • A. 

      Create a campaign, qualify the respondents, and create accounts and contacts.

    • B. 

      Create a campaign, associate the leads to the campaign, and qualify the respondents.

    • C. 

      Create leads, convert them to opportunities, and qualify the respondents on the opportunities.

    • D. 

      Create both account and contact records, then associate the contacts to the campaign.

  • 96. 
    A sales manager at Northern Trail Outfitters (NTO) needs to give the another manager access to an account as well as its four child accounts. NTO has account hierarchies with a private sharing model. How should the sales manager enable access?
    • A. 

      Add the user to a public group for that account and share all child accounts to this group.

    • B. 

      Add the user manually to the parent account team and each of the child account teams.

    • C. 

      Add the user to the account team on the parent account; the child accounts will inherit access.

    • D. 

      Add the user to each child account team; visibility will then roll up to the parent account.

  • 97. 
    Management at Northern Trail Outfitters wants to see forecast numbers by all sales representatives and by multiple product groups. Which two actions should a consultant recommend to meet these requirements? Choose 2 answers
    • A. 

      Implement Collaborative Forecasting with product family

    • B. 

      Build a forecast list view by product family group

    • C. 

      Build a custom forecast report showing product groups

    • D. 

      Implement Collaborative Forecasting with quota attainment

  • 98. 
    Northern Trail Outfitters (NTO) wants to record information about its conferences and the attendees. Some customers attend multiple NTO conferences. What should the consultant recommend if NTO desires to present this data on the contact layout using the standard configuration?
    • A. 

      Create a custom object for conferences and a custom object to record attendee information.

    • B. 

      Utilize Campaigns for conferences and a custom object to record attendee information.

    • C. 

      Utilize Campaigns for conferences and add Campaign Members to record attendee information.

    • D. 

      Create a custom object for conferences and a custom lookup field to conferences on Contacts.

  • 99. 
    Northern Trail Outfitters has two products that each have a unique sales methodology. Some of the sales stages are shared between methodologies; the rest are exclusive to only one of the sales processes. Which three components should be configured to support two unique selling methodologies, even when a few of the sales stages overlap between the two? Choose 3 answers.
    • A. 

      One set of opportunity stages.

    • B. 

      Two sets of opportunity stages.

    • C. 

      Two record types

    • D. 

      Two page layouts.

    • E. 

      Two sales processes.

  • 100. 
    Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communication with customers while they are away from their offices. The sales representatives use various email applications. Which solution should be recommended?
    • A. 

      Download and install a Salesforce universal connector for their smartphones and computers.

    • B. 

      Copy and paste emails manually to the customer record in Salesforce from their smartphones and computers.

    • C. 

      Download and install the Salesforce for Outlook connector on their smartphones and computers.

    • D. 

      Forward emails using their Email-to-Salesforce email address from their smartphones and computers.

  • 101. 
    Northern Trail Outfitters wants to implement a Partner Community to help manage an extensive distributor and reseller partner community. The consultant is setting up partner users. What are two considerations for this step in the process? Choose 2 answers.
    • A. 

      Partner users are associated with the same set of profiles as internal users.

    • B. 

      Partner users can own account and opportunity records in Salesforce.

    • C. 

      Partner users CANNOT receive emails generated through workflow actions.

    • D. 

      The sharing model should be re-evaluated when the Partner Community is enabled.

  • 102. 
    Northern Trail Outfitters (NTO) has over 20,000 Accounts and 75,000 Contacts. NTO wants to ensure the customer data is accurate and that the customers are still currently at their respective companies. How can this be confirmed?
    • A. 

      Use a data cleansing tool and the Stay-in-Touch feature of Salesforce to email contacts.

    • B. 

      Create a workflow rule to mass email the contacts and capture any email bounces.

    • C. 

      Use a data enrichment tool to verify account and contact data is up-to-date.

    • D. 

      Create a workflow rule for the account and contact owner to confirm contact data.

  • 103. 
    Northern Trail Outfitters has a lead qualification team that does the following: * Qualifies opportunities * Converts leads into opportunities During lead conversion, the new opportunity must be assigned to the account owner. What should be created in order to meet this requirement?
    • A. 

      An assignment rule on the account.

    • B. 

      A trigger on the opportunity.

    • C. 

      A workflow on the opportunity.

    • D. 

      An assignment rule on the opportunity.

  • 104. 
    Northern Trail Outfitters uses Products in Salesforce and has a private security model. What should a consultant recommend to allow product management employees the ability track the performance of a newly launched products if they do NOT have access to all opportunities?
    • A. 

      Create a criteria-based sharing rule to add the product management team to relevant opportunities.

    • B. 

      Create a trigger to add the product management team to the sales team of relevant opportunities.

    • C. 

      Create a trigger to set the product manager as owner for opportunities on the new product.

    • D. 

      Create a new product and add it to the price book with the product manager as an owner.

  • 105. 
    Sales directors at Northern Trail Outfitters (NTO) cannot see or update their teams' forecasts. Sales representatives are constantly asked to provide the directors with their updated forecast information. Which two methods should NTO use to correct how forecasts are managed? Choose 2 answers.
    • A. 

      Configure weekly customized forecast reports and dashboards to be emailed to sales management.

    • B. 

      Enable override forecast permission in the Manager's profile.

    • C. 

      Create forecast Chatter groups where sales representatives can post and share their forecasts.

    • D. 

      Create a forecast hierarchy and assign managers to the forecast manager role.

  • 106. 
    Northen Trail Outfitters (NTO) plans to integrate with Salesforce and track product shipments from each customer. The tracking information is currently available in a back-end system. Whick set of objects are important for this integration?
    • A. 

      Opportunity, opportunity product, custom object-shipment status

    • B. 

      Lead, opportunity, product, custom object-shipment status

    • C. 

      Lead, account, opportunity product, custom object-shipment status

    • D. 

      Opportunity, opportunity product, campaign, custom object-shipment status

  • 107. 
    Northern Trail Outfitters' partners need the new quoting functionality that was recently implemented for sales representatives. What should be recommended?
    • A. 

      Create a custom quote object to capture partner quotes on opportunities separate from non-partner quotes.

    • B. 

      Grant partner access to quotes and add the quotes related list to the partner opportunity page layouts.

    • C. 

      Update the partner sales process to include stages for managing and submitting partner quotes.

    • D. 

      Enable quotes and content in the Partner Communities to allow partners to store their PDF quotes.

  • 108. 
    Northern Trail Outfitters has its sales support team enter new prospecting leads for sales representatives. Which three actions should be implemented to enforce data quality and accuracy once the new lead has been qualified and the opportunity has been created to track the deal? Choose 3 answers.
    • A. 

      Enable the lead conversion permission.

    • B. 

      Enable validation rules on the lead.

    • C. 

      Map custom lead fields to corresponding custom opportunity fields.

    • D. 

      Enable validation rules on the opportunity.

    • E. 

      Create an Apex trigger to perform data quality checks.

  • 109. 
    • A. 

      Activities report on accounts and contacts the manager owns

    • B. 

      Activities report on accounts and opportunities the manager owns

    • C. 

      Activities report on accounts the manager owns

    • D. 

      Activities report on accounts, contacts and opportunities the manager owns