A Trivia Quiz On Door Greeter: Roles And Responsibilities
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- 1.It takes __ exceptional experiences to undo 1 negative customer service experience.
- A.
10
- B.
2
- C.
12
- D.
5
- 2.How do we handle a guest complaint?
- A.
Listen to the problem
- B.
Have empathy for the guest
- C.
Remove all dishes or beverages that the complaint is focused around
- D.
Notify the MOD
- E.
Follow through with any corrections
- F.
Check back with guest to make 100% satisfied
- G.
We just move on to the next one
- H.
Make the guest prove that they are not lying.
- I.
The MOD does not need to talk to them
- J.
Apologize sincerely
- 3.Guests may bring in home made cakes.
- A.
True
- B.
False
- 4.Why is sweeping the building is important duty to do?
- A.
We have several guests that come through our venue and they track dirt.
- B.
You could find guests in areas where they do not belong.
- C.
Only reason is to make sure all the doors are locked.
- D.
This is not important duty
- 5.What is the objective of every departing guest?
- A.
Ensure that their experience was exceptional
- B.
Thank them for coming out
- C.
Hold the door open for them
- D.
Welcome them back
- E.
Make sure their last impression is a positive one.
- F.
Nothing.. Make sure you welcome the incoming guests only
- G.
Give them hug and if they are cute get the number...
- 6.A non physical conflict can only be ask to leave and if they will not then the police needs to be called.
- A.
True
- B.
False
- 7.Dress code only applies to the night.
- A.
True
- B.
False
- 8.When is code Adam used?
- A.
Lost Dog
- B.
Lost Credit Card
- C.
Lost Child
- D.
Out of Dress code
- 9.If a ID is torn in two halves they can use it to enter our venue.
- A.
True
- B.
False
- 10.You only have _ seconds to make a favorable first impressions on our guests as they approach the venue.
- A.
15
- B.
3
- C.
5
- D.
10
- 11.When check IDs if you are in doubt, asking personal questions or asking for a second form of ID is correct.
- A.
True
- B.
False
- 12.10 phrases you should know are.
- A.
I apologize for our mistake. Let me make it right
- B.
Thank you for your business. Please come back again.
- C.
I'm not sure, but I will find out
- D.
What else can I do for you
- E.
What is most convenient for
- F.
How may I serve you
- G.
How did we do
- H.
Glad you're here
- I.
Thank You
- J.
Yes
- K.
No
- L.
We cannot do that
- M.
Can you call back later
- N.
We do not have room for youj
- 13.What does B.A.R.S stand for?
- A.
Be a Alcohol Responsible Server
- B.
Buying Alcohol Requires Service
- C.
Be A Respectable Server
- D.
Buying Alcohol, Request Service
- 14.It is Latitude policy that you ID anyone under the age of?
- A.
21
- B.
35
- C.
32
- D.
40
- 15.The Green Card means you failed to ask for Identification of someone under the age of 40 who is looking to buy alcohol?
- A.
True
- B.
False
- 16.You can be terminated for not asking for ID of a guest under the age of 40?
- A.
True
- B.
False
- 17.What can happen if you serve minor alcohol?
- A.
You can be fired
- B.
You can be fined
- C.
Brought up on criminal charges
- D.
The venue can lose their liquor license for 30 days
- E.
Nothing
- 18.Where is the "heart" of every venue?
- A.
Bowling
- B.
Arcade
- C.
Latitude Live
- D.
Axis Bar
- 19.Are seeing, hearing, tasting, touching and thinking the 5 elements that together create the 360 Experience
- A.
True
- B.
False
- 20.What Mall will the Albany location be in?
- A.
Crosswinds
- B.
Crossroads
- C.
Crossgates
- D.
Crosstown
- 21.Where is the corporate building located?
- A.
Jacksonville
- B.
Pittsburgh
- C.
Indianapolis
- D.
Albany
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