Business Etiquette Principles Examination
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The goal is to improve the knowledge of principles and rules of business etiquette in preparation to enter the workplace.
- 1.In business, direct eye contact should be made:
- A.
30-40 percent of the time
- B.
50-60 percent of the time
- C.
40-60 percent of the time
- 2.Emails and telephone calls should be responded to:
- A.
The same day that they are received
- B.
As soon as possible
- C.
Within 24 hours
- 3.Taking a call on your cell phone during a business meeting is acceptable:
- A.
All the time
- B.
Only if you excuse yourself before answering the call
- C.
Only if you advise members of the meeting before the meeting begins
- 4.Texting on your cell phone during a business meeting is acceptable:
- A.
Only if you are discreet
- B.
Only if you are waiting for an important text message
- C.
Never
- 5.Good ethics is based on:
- A.
A set of values
- B.
Legal rules of ethics
- C.
How you were raised
- 6.True ethics means:
- A.
Holding yourself to a high standard of what is right
- B.
Following the rules of ethics so you don't get into trouble
- C.
Doing what your superiors feel is true ethics
- 7.If you are a salaried employee of your company, it is acceptable to com in a few minutes late or leave a few minutes early
- A.
True
- B.
False
- 8.If your asks you to tell a client that they are not in when they really are it is acceptable to do so since they are your superior
- A.
True
- B.
Falso
- 9.In business, the corporate culture is always hierarchical
- A.
True
- B.
Falso
- 10.Within the same industry, rules vary slightly from office to office
- A.
True
- B.
Falso
- 11.Jokes are always a good way to clear tension in the office
- A.
True
- B.
False
- 12.It is a good idea to take responsibility for your mistakes at work only if you believe that someone will notice
- A.
True
- B.
False
- 13.When initiating small talk, be attuned to the other person's
- 14.When making small talk do not______________the conversation.
- 15.Using profanity at work is_____________________acceptable
- 16.Your ability to get along with your co-workers indicates your ability to be
- 17.When dealing with conflicts don't make it
- 18.Giving your co-worker a compliment for a job well done raises their
- 19.Determining which clothes are appropriate for your job means:
- A.
Dressing to fit your company
- B.
Dressing to meet the expectations of those you do business with
- C.
Dressing so that you are in style with fashion trends
- 20.Avoid being dressed inappropriately by:
- A.
Keeping a change of clothing in your office
- B.
Dressing in a way that is appropriate in any situation
- C.
Dressing in the same manner as your co-workers
- 21.Business professional dress for men includes:
- A.
Suits (two or three piece)
- B.
Oxford-style shirts with button-down collar
- C.
Dress shirts or oxford button-down collar
- 22.Professional dress for ladies includes:
- A.
Washable linen pants/twin sweater set
- B.
Fur coats (depending on the location)
- C.
Tights and/or stockings
- 23.In business dress for men/women, tattoos and piercings are acceptable as long as:
- A.
They are modest in appearance
- B.
They are in a place that is covered by clothing
- C.
Your boss approves of it
- 24.A smart businessperson always carries the following items with them:
- A.
Lint roller
- B.
A hat
- C.
Sunglasses
- 25.It is always against company policy to accept gifts from clients
- A.
True
- B.
False
- 26.It is acceptable for an employee to give an individual gift to his/her boss
- A.
True
- B.
False
- 27.When attending a social function for business, it is not acceptable to have 3 alcoholic beverages
- A.
True
- B.
False
- 28.When attending a cocktail party or having Hors d'oeuvres, your right hand should be free of food and drink.
- A.
True
- B.
False
- 29.Bad table manners can break a potential business deal
- A.
True
- B.
False
- 30.Your business cards should be presented only if you are asked
- A.
True
- B.
False
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