Section 6.4—quiz: Forecasting
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Forecasting is the utilization of past data to determine the direction of future trends in business and world situations in general. Take this quiz if you have the need to gauge how much you know about it.
- 1.Which of the following is the most important short-term planning activity performed by front office managers?
- A.
Setting up staffing schedules
- B.
Estimating expenses
- C.
Dividing work among staff
- D.
Forecasting the number of rooms available for sale
- 2.Which of the following statistics helps the front office manager decide whether to sell rooms to walk-in guests on nights when the hotel nears full occupancy?
- A.
Percentage of walk-ins
- B.
Percentage of no-shows
- C.
Multiple occupancy percentage
- D.
Average daily rate
- 3.The percentage of overstays is equal to:
- A.
The number of overstay rooms divided by the number of actual room checkouts.
- B.
The number of overstay rooms divided by the number of expected room checkouts.
- C.
The number of stayover rooms divided by the number of expected room arrivals.
- D.
The number of overstay rooms divided by the number of reservations.
- 4.At most lodging properties, the ten-day forecast is developed jointly by the front office manager and the:
- A.
General manager.
- B.
Accounting department.
- C.
Reservations manager.
- D.
Executive housekeeper.
- 5.
- A.
10%
- B.
8.82%
- C.
7.89%
- D.
Cannot be determined from data
- 6.Based on the following information, determine the answers for questions 6 through 10. Total number of guestrooms 350 Number of room reservations 200 Number of room walk-ins 25 Number of room stayovers 80 Number of overstay rooms 55 Number of understay rooms 10 Number of expected check-outs 75 Number of room no-shows 5 Number of out-of-order rooms 1 What is the percentage of no-shows?
- A.
3%
- B.
11%
- C.
73%
- D.
13%
- E.
30
- 7.What is the percentage of walk-ins?
- A.
3%
- B.
11%
- C.
73%
- D.
13%
- E.
30
- 8.What is the percentage of overstays?
- A.
3%
- B.
11%
- C.
73%
- D.
13%
- E.
30
- 9.What is the percentage of understays?
- A.
3%
- B.
11%
- C.
73%
- D.
13%
- E.
30
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